The Terrible Flight
7 January 1999 AirCalifornia Airlines, Inc. To the Attention of Sergio Alvarado: I am writing this letter to inform you of our disappointing experience flying with your airline on December 21, 1998. Ours was Flight 136 (LAX-Torreón-Durango). To begin with, the flight departed two hours late. Once on the flight, we found the engine noise unbearable. Upon landing in Torreón, we disembarked to pass through immigration, then were sent back on the plane while the luggage handlers tried to open the luggage compartment with a crowbar (apparently, they had lost the key). An hour later, all of the passengers, including my family with two small children, were taken off the plane again. We waited nearly an hour while your employees worked to open the luggage door. Finally we arrived in Durango, nearly 7 hours after the departure time. Ours was supposed to be a 3 hour flight. Only 1 of our 5 suitcases arrived with us. ...